Terms and Conditions

These conditions shall apply to all sales transactions between GRTM Industries Pvt Ltd and the purchaser placing an order with Chandraprakash soap  for the manufacture and/or supply of any goods.

We reserve the right, with or without notice, to cancel or reduce the quantity of any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

GRTM / CHANDRAPRAKASH reserves the right to amend their Terms and Conditions at any time; if changes are made, we will post a notice of any such changes on the website. We suggest that you revisit the Terms and Conditions from time to time to review any changes.

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1. Purchasing Goods

When purchasing goods on this website you agree that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects and does not refer to any other person. Should your personal information, such as contact details, change, then you are requested to inform us (email address) before any further orders may be taken. Likewise, the customer is expected to provide accurate, current and valid payment details that correspond to the customer alone and not another individual.

You place your order request for goods from the website by clicking on the confirm order button at the end of the on-line order process. You will be guided through the process of placing an order by a series of simple instructions on the website.

Once you have placed your order, we will send to you an acknowledgement providing you with a payment reference and the value of your order. We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Any unauthorised use of our site (for example, use of a coupon that is not genuine) may result in your order being refused with a full refund.

2. Pricing and description of goods

Prices for goods on the website are as quoted; VAT is not charged on any item. Cost for delivery and standard packaging will be added at checkout; these costs are as stated in section 3, ‘Delivery’. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We endeavour to make sure pricing is correct at time of publishing, but reserve the right to change prices due to error or supplier changes. The customer will be informed of price changes accordingly.

We attempt to be as accurate as possible when describing our products on the website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the website are accurate, complete, reliable, current, or error-free.

Whilst every effort is made to accurately describe products on the website, the photographic image is only a general representation of the product. All items are hand made in small batches and, as such, there may be slight variations between individual soaps and soap batches in terms of colour, pattern, scent and texture, none of which will affect product quality.  GRTM/CHANDRAPRAKASH reserves the right to make a change to a design.

3. Delivery:

We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any concern you may have regarding your order.

We will make every effort to despatch orders within 3 working days of receipt; in most instances, orders will normally be dealt with within 24 hours. Proof of dispatch will be obtained by GRTM/ CHANDRPRAKASH and will be available upon request.

As far as possible, we seek to reuse packaging material to help reduce our impact on the environment; this includes the outer container.

It is the purchaser’s responsibility to ensure that a recipient or nominated representative is present to sign for the delivery.  If the delivery is returned to GRTM/CHANDRAPRAKASH , re-delivery will not be possible and the order will be cancelled and refunded in full. Proof of dispatch will be obtained by GRTM/CHANDRAPRAKASH. The customer may request that the item be left in a nominated safe place; in this case, the order will be sent via standard delivery, not signed for.  It will then be the responsibility of the customer, not GRTM/CHANDRAPRAKASH, should the order subsequently go missing or suffer damage once left by the postman/courier; no refund or replacement of goods will be offered in such a situation.

General information re: delivery

Stonesfield Soap Company does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:

a) exercise your right of cancellation;
b) address any intended cancellation or complaints to the correct place of business.

If you have not received the entire order, as detailed in the order confirmation email sent to you when an order is received, please contact GRTM/CHANDRAPRAKASH within 3 days of receipt of goods.

If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.

GRTM/CHANDRAPRAKASH accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery.  It is the customer’s responsibility to check that delivery address details are entered correctly when placing the order.  Failure of delivery due to incorrect address being supplied is not the responsibility of Stonesfield Soap Company; a replacement / refund will not be issued if the fault lies with the customer in this respect.

4. Returns and Cancellations

Unless we have notified you that we do not accept your order, or you have cancelled your order in accordance with the cancellation conditions as stated below, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorization for your payment or if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

If you are not satisfied and wish to return the goods ordered, you must notify us within ….. days of receiving your order. We will refund only UNUSED products, returned to us in fully re-saleable condition, including undamaged, sealed packaging and labelling for individual items within….. days.  Products must not have the tamper seal broken.

We must be notified of incorrect or damaged orders within 3 days of receipt.  If you cancel an order after dispatch, this will incur a …..%surcharge. Where the reason for return is NOT due to an error made by GRTM/CHANDRPARKASH, all return costs incurred will be the customer’s responsibility and a refund for items will not be issued until the goods are received back in an UNUSED (and, where applicable, unopened) and fully resalable condition.

5. Complaints and Customer Service

The purchaser should inform GRTM Industries pvt ltd  Company immediately of any problems either by emailing…………….or by phoning ……..Customer satisfaction is very important to us and, as such, we will aim to deal with your complaint within 5 working days; in most instances we will aim to deal with your complaint within 48 hours. The customer is welcome to contact us on any issue relating to their order, or for any general enquiries, on the email listed above.

6. Limitation of Liability:

We will use reasonable endeavours to carry out our obligations in a reasonable time but will not be liable to the customer for any loss, costs or expenses arising directly or indirectly from any delays and we will not be deemed to be in breach of this agreement by reason of any delay in performing or any failure to perform, any obligations in relation to this agreement, if the delay or failure was due to any cause beyond our reasonable control.

If prevented from carrying out our obligations we will notify you in writing. If we are still prevented 3 weeks from the date of such notice then either party may give notice cancelling the agreement. If the agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform

We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information or other content available on the Site are accurate, complete, reliable, current, or error-free.

All products are checked carefully before dispatch to the customer. We cannot be held responsible for deterioration of the products due to the customer’s incorrect storage conditions eg, exposure to direct sunlight, heat etc. The customer should ensure that the products are stored in cool and dry conditions prior to use. During use, soap should be set to drain freely in a slotted soap dish and not be allowed to sit in water. All soaps have a BBE date of post-manufacture: this is a minimum date included to ensure best condition of soap prior to use; use beyond this date does not imply deterioration at all and soap kept in optimum conditions may last for many years.

6a. Reviews

All opinions expressed in my reviews of other soaps (via this website or my affiliated social media sites) are my own independent and impartial opinions; as such, the opinions I give may not correspond with those of other people (including the reviewee). I am not paid to do reviews, nor am I given incentives to promote a product or business. If a review request is accepted, I will aim to provide an honest opinion based upon my own experience. I will only endorse those products which, I believe, are worthy of my endorsement. As such, I have the right to decide not to review a product, or, having reviewed the product, to decide not to publish a review.

7. Website

All content available on the website is the property of GRTM Industries Pvt Ltd. Nothing may not be reproduced in whole or part by electronic means or in print without the prior written permission of the company. We are not responsible for the content of any off-website pages or any other websites linked to or from the website.